Privacy Policy

1. Who we are

Vasuttam Labs is a brand of Vasuttam Ventures Private Limited, a company registered in West Bengal, India (GSTIN 19AALCV8920A1Z6). In this policy, "we" and "us" mean that company. For any privacy question, write to admin@vasuttam.com.

This policy covers the Vasuttam Labs website. Our hotel products (Vasuttam PMS and POS) have their own policies, and client engagements are also governed by the confidentiality terms of the services agreement and NDA.

2. What we collect

• Scoping form: your name, work email, company, phone or WhatsApp number, the engagement you are interested in, stack, timeline, budget, whether you are a non-profit, and your project brief.
• Call bookings: the details you give Calendly, which handles the booking.
• Email: anything you send us by email.
• Technical data: IP address, browser type and pages requested, in server logs used for security and troubleshooting.

We use Google Analytics to understand which pages are read, with IP addresses anonymised. We do not run advertising trackers on this site, and we do not sell or rent personal data.

3. How we use it

• To reply to your request and prepare for your call.
• To send you a confirmation of your request and, if you become a client, to run the engagement and invoice it.
• To keep the site secure: rate limits and spam protection on the form.
• To meet legal, tax and accounting obligations.

4. Services we rely on

We share only what each service needs to do its job:

• Google reCAPTCHA checks that form submissions come from a person. Google's Privacy Policy and Terms apply to it.
• Amazon Web Services (SES) delivers our emails, including the confirmation of your request.
• Calendly handles call bookings.
• Google Analytics measures page visits.
• Our hosting provider stores the site and the requests you send.

5. Client code and data

When you become a client, we sign your NDA or provide ours before we see any code. Access starts read-only, is granted by you, and can be revoked by you at any time. Your code stays in your repository and your data in your infrastructure; we do not copy production data to our own machines unless you agree to it in writing for a specific task. We use AI-assisted development tools; if your policy restricts them, tell us and we work within it.

6. How long we keep it

Scoping requests and related emails are kept for up to 24 months after our last contact, unless you become a client. Client records are kept for as long as Indian tax and company law requires. Server logs are kept for up to 90 days.

7. Your rights

Under India's Digital Personal Data Protection Act, 2023, and where they apply to you, laws such as the GDPR, you can ask us to show you the personal data we hold about you, correct it, delete it, or stop using it. Email admin@vasuttam.com and we will reply within 30 days. If you are not satisfied, you may complain to the data protection authority where you live.

8. Cookies

The site uses a session cookie and a security token for forms, and Google Analytics cookies to measure visits. Google reCAPTCHA and Calendly may set their own cookies when you use the form or open the booking window.

9. Changes

If we change this policy, we update the date at the top of the page. Material changes that affect clients are also notified by email.