Cancellation Policy

1. Ending an engagement

Either side may end a statement of work (SOW) at any time by giving 14 calendar days' written notice. Retainers can be cancelled or scaled with 30 days' written notice. You pay only for work completed up to the date the notice takes effect.

2. Refunds

• Milestones not started: any advance paid for them is refunded in full within 5 business days of your written notice.
• Milestones in progress: billed pro rata for the engineering hours completed up to the notice date. Any unused balance is refunded.
• The 10-day audit: if you cancel before work starts, the fee is refunded in full. Once started, the audit is billed pro rata for the days completed, and you receive the findings so far.

3. Handover

Your code is in your repository from the first commit, so there is nothing to hand back. When an engagement ends we push any open branches, and hand over specifications, database schemas, documentation and any access we hold, once the final pro-rata invoice is settled.

4. Pausing and resuming

If your budget or priorities change, you can pause a project for up to 90 days without any cancellation charge. Give us 10 business days' written notice to resume, so we can plan the engineering time.

5. How to give notice

Email admin@vasuttam.com with your project name and the date you want the change to take effect. We confirm in writing within 1 business day. If your signed SOW or services agreement sets different terms, those apply.